International Traveler Services

Language Services

Memphis International Airport (MEM) has taken steps to ensure access to programs and activities by Limited English Proficiency (LEP) persons. We retain Language Line Services for interpreting and translation needs to assist LEP individuals.

Our Blue Suede customer service volunteers also are able to assist the traveling public who have language barriers.

Lost and Found

If you left an item at a security checkpoint, please call the local Transportation Security Administration (TSA) office at 901-348-5400, or 5413 from within the airport. TSA is open Mondays through Fridays from 8 a.m. to 5 p.m.

The TSA main number is 866-289-9673.

For any items left on a plane or in the gate area, please contact your airline. For all other lost and found inquiries, contact the Memphis International Airport Police at 901-922-8298 or email us.

Pets and Service Animals

Service animals are permitted inside the terminal for appropriate purposes when properly restrained by a leash or harness.

Other pets that are to be transported by air must be confined in an approved travel container while inside the airport building. Outside the building they must be restrained by a leash or confined in a manner to be under control, such as in a travel container.

Please check with your airline about their specific criteria for accepting pets for travel.

Service animal relief areas inside the terminal are located:

  • -Beside B Checkpoint – secure side
  • -Gate B11
  • -Gate B30

Pet relief areas are located:

  • -Baggage Claim/Ground Level – grassy area to left after exiting Concourse A
  • -Baggage Claim/Ground Level – grassy area to right after exiting Concourse C

Recycling

Bins for recycling paper, plastic, cardboard and aluminum are located near trash containers throughout the airport. Just look for the green recycling symbol.

Shoeshine Stations

Shoeshine stations are near Gates B1 and C12 and are open Mondays through Fridays from 7 a.m. to 7 p.m., Saturdays from 6 a.m. to noon and Sundays from noon to 6 p.m.

Smoking

Smoking is permitted outdoors outside of the terminals, no closer than 20 feet to public entrances. Look for designated smoking areas curbside. Smoking is not permitted anywhere inside the airport.

Traveling With Children

U.S. Mail Drop

A U.S. mail drop for letter-sized envelopes is in Baggage Claim A. Pick up is at 10 a.m.

Water Bottle Refill Stations

Water bottle refill stations are designed to easily refill reusable water bottles. They are near gates A25, B1 and C10.

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