Passenger Services

Automatic External Defibrillators (AEDs)

Memphis International Airport (MEM) has 25 AEDs that are connected to the alarm systems and are installed throughout the airport. See locations on the airport map.

Airport Police and Airport Operations (health station) personnel also have access to additional AEDs. For assistance, call Airport Police at 901-922-8298.

Memphis International Airport (MEM) has an onsite fire department and ambulance. Also, there are numerous trauma kits throughout the airport.

Blue Suede Service

The Blue Suede Service is a volunteer group made up of retirees who offer a wealth of local knowledge and aviation expertise. Blue Suede Service volunteers can be easily identified around the Airport by their navy blue vests, white shirts, khaki pants or shorts and clip boards with the Blue Suede Service logo. They are there to act as valuable resources for passengers, directing them to concessions, gates, restrooms and baggage claim. No matter what your question, they can help. 

ATMs

ATMs are in the baggage and ticketing levels of Terminal B, in the Concourse B Rotunda and in the A-B connector just west of the B security checkpoint near the Regions Bank office. View Airport Map

Delta Sky Club

The Delta Sky Club is adjacent to the B security checkpoint in the walkway between the B and C concourses. Hours are Sundays through Fridays from 5 a.m. to 7 p.m., and Saturdays from 5 a.m. to 5:30 p.m. View Airport Map

Foreign Currency Exchange

The Foreign Currency Exchange is in the ticket lobby of Terminal B and is open 9 a.m. to 5 p.m., seven days a week. It offers insurance, foreign currency and other services for international travelView Airport Map

Aira Service for the Vision-Impaired

Aira fuses mobile and wearable technologies and a distributed network of trained human assistants to provide people with vision loss the same or greater assistance they would receive from a sighted person next to them.  Aira enhances independence with real-time access to visual, digital and environmental information. With real-time access to this information people who are visually impaired are able to more confidently navigate, freely explore and complete virtually any task. Read full details about Aira here.

Accessible Parking Spaces

Memphis International Airport (MEM) has 134 accessible parking spaces. These covered spaces are nearest to the terminal walkways and elevators in all of our parking facilities.

Wheelchair service is available at two locations for departing passengers:

  • Curbside check-in counters
  • Ticket counters

At curbside, you may notify the skycap, who will inform the airline that a passenger needs assistance. Wheelchair service is also available at the ticket counter.

Airlines can also help make passenger wheelchair arrangements in advance of arrival. Passengers should inform the airline during the booking process that wheelchair assistance is needed.

All restrooms are fully accessible under Americans With Disabilities Act policies and are ADA compliant.

Family/unisex restrooms are throughout the terminal and concourses for passengers who need assistance:

  • Gate A33 (two restrooms)
  • Gate A25 (two restrooms)
  • B Baggage Claim (two restrooms)
  • Between A and B Ticket Lobbies
  • Between B and C Ticket Lobbies
  • Beside B Checkpoint – secure side (two restrooms)
  • Gate B11(two restrooms)
  • Gate B30 (two restrooms)
  • Gate C8 (two restrooms)
  • Gate C16 (two restrooms)

Service Animals/Pets

Service Animals are permitted inside the terminal for appropriate purposes when properly restrained by a leash or harness. Other animals (pets) which are to be transported by air must be confined in their approved travel containers while inside the airport building. Outside the building they must be restrained by a leash or confined in a manner to be under control, such as in their travel containers.

As a reminder, please check with your airline about their specific criteria for accepting pets for travel.

Service Animal Relief Areas (SARA) inside the Terminal/Concourses are located:

  • Beside B Checkpoint – secure side
  • Gate B11
  • Gate B30

Our outdoor pet / Service Animal relief areas are located:

  • Baggage Claim/Ground Level – grassy area to left after exiting Terminal A
  • Baggage Claim/Ground Level – grassy area to right after exiting Terminal C

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