COVID-19 (coronavirus) and MEM

Air Service Update: 
Pandemic continues to affect air service, some routes return to MEM

August has brought some good news for MEM travelers, with several airlines returning previously suspended routes, as well as Delta Air Lines resuming its Salt Lake City route for the first time since 2014. However, the effects of the pandemic on demand continue to be evident throughout the various carrier schedules.

September, typically a low-demand month due to the end of the vacation season and start of the school year, will feature a reduction in both demand and air service.

The most recent TSA figures for July 26-August 3 reflect a 63.8% reduction in MEM checkpoint traffic compared to the same period in 2019. MEM’s recovery is still tracking ahead of the national numbers.  National throughput last week, compared to the same week in 2019, was down 74%.
 
Following is a current summary of destinations for each of MEM’s major airlines (Air Canada has not yet resumed service):

  • Allegiant: Austin (ends seasonally August 16), Destin (ends seasonally September 6), Ft. Lauderdale, Las Vegas, Los Angeles, Orlando-Sanford, Phoenix-Mesa (ends seasonally August 17), Punta Gorda, and St. Pete-Clearwater (ends seasonally August 16). 
  • American Airlines: Charlotte, Chicago, Dallas, Miami, Phoenix (resumes September 6) and Washington, DC.
  • Delta Air Lines: Atlanta, Detroit, Minneapolis, Salt Lake City
  • Frontier: Denver
  • Southwest Airlines: Atlanta, Chicago, Dallas, Denver. Suspending September 6 and resuming October 8: Baltimore, Houston, Orlando. Tampa is currently suspended but resumes October 11, while new service to Phoenix launches on December 17.
  • United: Chicago, Denver, Houston  

See the links below for our airline partners' COVID-19 updates:

Each airline has implemented different procedures in response to COVID-19, such as plexiglass shields at ticketing counters, seating adjustments, and mask requirements for boarding aircraft. Check with your airline for more information. Airline contact information and COVID-19 updates can be found at https://flymemphis.com/airlines-at-mem. Check flight status at https://bit.ly/MEMflights

Retail/Restaurant Update

Due to the significant decrease in passenger traffic, HMS Host (food/beverage), Paradies (retail stores) and Delta Air Lines (SkyClub) have made the following operational adjustments:

Ticketing:

  • River City News and Gifts: Open 7am - dependent upon traffic
  • Starbucks: Closed
  • Maggie O’Shea’s: Closed

A/B Connector:

  • PGA Tour Shop: Closed
  • Starbucks: Closed
  • Urban Market: Open 5:00 am -10:00 am, will stay open later as needed for flights/traffic
  • River City News and Gifts: Open 5am to 5pm

B/C Connector:

  • Delta Air Lines Sky Club: Temporarily Closed

C Concourse:

  • Home Team Sports Bar & Grill: Open 10:30am – 5:30pm; Limited food menu, full bar service. 
  • CNBC News and Gifts: Open (varies depending on flight location)
  • River City News and Gifts: Open (varies depending on flight location)
  • Neely’s Interstate BBQ: Adjusted Hours: Open 9:00 am to last flight
  • Blue Moon Tap Room: Closed
  • Moe’s Southwest Grill: Closed
  • Starbucks:  Closed

A Concourse:

  • Lenny’s Sub Shop: Open 5:00 am to 12:00 pm, closed Saturdays. Will stay open as needed for flights/traffic
  • Runway 901: Open 12:00 pm to 4:00pm
  • River City News and Gifts: Open 6:00 am to 2:00 pm, Will open for any later flights (if applicable)
  • Torn Basil: Closed
  • River City News and Gifts Kiosk: Closed

Inside the terminal:

Masks/facial coverings

  • Masks are now required in public buildings per the City of Memphis Face Covering Ordinance 5751
  • Most airlines are requiring masks/facial coverings for all boarding passengers. 
  • Complimentary masks are available at the ticketing counters, and additional masks are available for sale at retail shops.
  • Ridesharing companies Uber and Lyft now require both drivers & passengers to wear face masks during trips.
  • For more details, see these links:
    Uber: ubr.to/2LHBfXI
    Lyft: lft.to/36e0QAR

Distancing

  • Floor markings are in place which illustrate the recommended 6' distancing between passengers.
  • Airlines are determining their own policies for changes during flights.
  • Businesses and airlines are installing Plexiglas at counters as an extra measure of protection. 

Update on Global Entry reopening

CBP decided today to postpone the previously announced reopening of Trusted Traveler Programs Enrollment Centers until at least September 8, 2020 to ensure the health and safety of program applicants.

More: https://t.co/0SWjMzepHh

TSA Checkpoint update:

Uber / Lyft Update 

Ridesharing companies Uber and Lyft are now requiring both drivers and passengers to wear face masks during trips. For more, see these links:

MEM maintaining increased cleaning and sanitation efforts

  • MEM continues to maintain enhanced cleaning and sanitation of high contact areas, including the gate areas and the security checkpoint.
  • Airport restaurant and retail vendors have taken additional cleaning and sanitation steps as well.
  • Hand sanitizer dispensers can be found throughout both the A and C concourses.

 Rental Car Offices

C Checkpoint Temporarily Closed

All checkpoint operations are currently taking place through the B checkpoint, which has the largest capacity and the most lanes. TSA has indicated that this is best allocation of their resources and most efficient way of managing checkpoint operations. The C checkpoint will be available for reactivation if necessary.

Oversized vehicle parking reopened

The oversized vehicle parking lot has reopened as of July 1, 2020.

Resources

MEM continues to monitor the ongoing developments with COVID-19 (coronavirus). The airport continues to follow the guidance of the Centers for Disease Control and the Shelby County Health Department. Passengers can get more information about prevention at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html. The CDC also has additional information for travelers at https://www.cdc.gov/travel.

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