MEM COVID-19 Passenger Survey
In an effort to gain more insight on passenger opinions and expectations on traveling during the pandemic, MEM has created a survey at https://bit.ly/memcovidsurvey2020.
Attn International Travelers:
For international travelers returning to the U.S., of January 12, 2021, the CDC is requiring for pre-departure testing of all passengers on flights to the United States. In accordance with the CDC Order, airlines must verify that each passenger over the age of 2 provides a negative COVID-19 test result, conducted within 3 calendar days prior to departure, and an attestation that they received a negative test result or have recovered from COVID-19.
- Masks are now required in public buildings per the City of Memphis Face Covering Ordinance 5751.
- Most airlines are requiring masks/facial coverings for all boarding passengers.
- Complimentary masks are available at the ticketing counters, and additional masks are available for sale at retail shops.
- Ridesharing companies Uber and Lyft now require both drivers & passengers to wear face masks during trips.
- For more details, see these links:
- Floor markings are in place which illustrate the recommended 6' distancing between passengers.
- Airlines are determining their own policies for changes during flights.
- Businesses and airlines are installing Plexiglas at counters as an extra measure of protection.
- TSA has implemented new procedures to increase social distancing, reduce contact between employees and passengers, and increase cleaning and sanitation at the checkpoint. More information: www.tsa.gov/coronavirus.
- All screening continues to be performed at the B Checkpoint. The C Checkpoint is currently closed.
- As a temporary exemption from its “3-1-1” rule (no liquids in excess of 3.4 oz. in carry-on bags), TSA is allowing one oversized liquid hand sanitizer container, up to 12 ounces per passenger, in carry-on bags.
- In order to expedite security screening time, passengers should review the Transportation Security Administration’s (TSA’s) list of prohibited items.
- Firearms in carry-on bags are prohibited by federal law. Check your bags before you arrive at the airport.
- Food items should be removed from carry-on bags and placed in bins for screening. (Does not apply to TSA PreCheck® members.)
Shelby County Health Department and CDC Resources
MEM continues to monitor the ongoing developments with COVID-19 (coronavirus). The airport continues to follow the guidance of the Centers for Disease Control and the Shelby County Health Department. Passengers can get more information about prevention at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html. The CDC also has additional information for travelers at https://www.cdc.gov/travel. In addition, some states require quarantines and COVID testing. The CDC has a web page that allows passenger to enter their destination and review the requirements at https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-planner/index.html.
MEM maintaining increased cleaning and sanitation efforts
- MEM continues to maintain enhanced cleaning and sanitation of high contact areas, including the gate areas and the security checkpoint.
- Airport restaurant and retail vendors have taken additional cleaning and sanitation steps as well.
- Hand sanitizer dispensers can be found throughout both the A and C concourses.
Air Service Update:
Airline schedules continue to change frequently, and passengers are encouraged to check with their airlines for the latest developments.
- Allegiant: Austin, Destin-Ft. Walton (seasonally suspended, resumes April 30), Ft. Lauderdale, Las Vegas, Los Angeles, Phoenix (seasonally suspended, resumes February 11), Orlando-Sanford, Punta Gorda, and St. Pete-Clearwater
- American Airlines: Charlotte, Chicago, Dallas, Miami, Phoenix
- Delta Air Lines: Atlanta, Detroit, Los Angeles, Minneapolis, Salt Lake City
- Frontier: Denver, Orlando
- Southwest Airlines: Atlanta, Baltimore (resumes in April), Chicago, Dallas, Denver, Houston, Orlando, Phoenix, Tampa
- United: Chicago, Denver, Houston
See the links below for our airline partners' COVID-19 updates:
Each airline has implemented different procedures in response to COVID-19, such as plexiglass shields at ticketing counters, seating adjustments, and mask requirements for boarding aircraft. Check with your airline for more information. Airline contact information and COVID-19 updates can be found at https://flymemphis.com/airlines-at-mem. Check flight status at https://bit.ly/MEMflights.
Due to the significant decrease in passenger traffic, HMS Host (food/beverage), Paradies (retail stores) and Delta Air Lines (SkyClub) have made a number of operational adjustments. Current hours of operation are listed below, but are subject to change depending on traffic.:
- River City News and Gifts: Open 7am - closing time depends on flight schedules
- Starbucks: Closed
- Maggie O’Shea’s: Closed
- PGA Tour Shop: Closed
- Starbucks: Open 5:30 am to 12pm
- Urban Market: Closed
- River City News and Gifts: Open 5am to 5pm
- Regions Bank: Open 9am to 4pm, Mon-Fri
- Delta Air Lines Sky Club: Temporarily Closed
- Home Team Sports Bar & Grill: Open daily 6 am - 1230pm
- CNBC News and Gifts: Open (varies depending on flight location)
- River City News and Gifts: Closed
- Neely’s Interstate BBQ: Open daily 9:00 am until last flight departure
- Blue Moon Tap Room: Closed
- Moe’s Southwest Grill: Closed
- Starbucks: Closed
- Lenny’s Sub Shop: Open daily 5:00 am to 12:00 pm
- Runway 901: Open Sunday-Friday, 12:00 pm to 4:00pm
- River City News and Gifts: Open 6:00 am to 2:00 pm
- Torn Basil: Open Thursday-Monday, 11 am to 4pm
- River City News and Gifts Kiosk: Open 6:00 am – 9:00am and 12:00 pm – 3:00 pm
Rental Car Offices